Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the website operated by Ascend Solutions Pty Ltd (ABN as listed on our website) ("we", "us", "our") at https://ascendsolutions.com.au/ and any services we provide.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Our Services

Ascend Solutions provides cloud bookkeeping, payroll, BAS agent, software advisory, business process optimisation and virtual CFO services. Our services are provided on the basis of a separate engagement letter or service agreement, which will specify the scope, fees and terms particular to your engagement.

Nothing on this website constitutes financial, tax or legal advice. The information provided is general in nature and should not be relied upon without obtaining specific advice relevant to your circumstances.

3. Professional Obligations

Our services are provided in accordance with the requirements of:

• CPA Australia's Code of Professional Conduct
• The Tax Agent Services Act 2009 (TASA) and the Code of Professional Conduct for Tax Agents
• The Tax Practitioners Board (TPB) guidelines
• Relevant Australian Taxation Office (ATO) requirements

4. Service Engagements

All bookkeeping, payroll, BAS and advisory engagements are subject to a formal engagement letter. This letter will set out:

• The scope of services to be performed
• Your responsibilities (e.g., providing complete and accurate source documents)
• Our responsibilities and limitations
• Fees, payment terms and billing frequency
• Confidentiality obligations
• Termination provisions

In the event of any conflict between these Terms and your engagement letter, the engagement letter will prevail.

5. Fees and Payment

Our fees are quoted on a fixed-fee basis unless otherwise agreed in writing. Payment terms are set out in your engagement letter, and typically invoices are due within 14 days of issue.

We reserve the right to suspend services in the event of overdue payment, after providing reasonable notice.

6. Client Responsibilities

To enable us to provide our services effectively, you agree to:

• Provide complete, accurate and timely financial records and source documents
• Respond to our requests for information within a reasonable timeframe
• Inform us of any changes to your business structure, ownership or circumstances
• Ensure authorised access to relevant software platforms (e.g., Xero, QuickBooks, MYOB)
• Review and approve work product (e.g., BAS returns, financial reports) before lodgement or submission

7. Intellectual Property

All content on this website — including text, graphics, logos, images, design elements, code and downloadable resources — is owned by or licensed to Ascend Solutions Pty Ltd and is protected by Australian copyright law.

You may not reproduce, distribute, modify or republish any content without our prior written consent. Free downloadable resources (lead magnets) are provided for your personal business use only and may not be redistributed.

8. Website Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website or its systems
• Transmit any malicious code, spam or harmful content
• Scrape, crawl or extract data from the website without permission
• Impersonate any person or misrepresent your affiliation with any entity

9. Limitation of Liability

To the maximum extent permitted by law:

• The information on this website is provided "as is" without any warranty, express or implied
• We do not guarantee the accuracy, completeness or currency of website content
• We are not liable for any loss or damage arising from your use of the website or reliance on its content
• Our liability for services is limited to the fees paid for the specific engagement in question

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

10. Confidentiality

We treat all client information as strictly confidential. We will not disclose your financial information to any third party without your consent, except where required by law (e.g., ATO lodgements, TPB requirements) or as necessary to deliver the agreed services (e.g., software platform access).

11. Third-Party Links and Services

Our website may contain links to third-party websites and services (e.g., Xero, QuickBooks, Microsoft Bookings, Google). These are provided for convenience and we are not responsible for their content, availability or privacy practices.

12. Termination

Either party may terminate a service engagement in accordance with the terms of the relevant engagement letter. We reserve the right to suspend access to our website or services if these Terms are breached.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Australian Capital Territory, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of the ACT.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: info@ascendsolutions.com.au
• Phone: (02) 6189 2248
• Address: Canberra, ACT 2617